Shipping policy

Helmet Pals is a CarbonMoto brand, operated by Carbon Moto Gear, LLC.

Order processing
All orders are processed within 1–2 business days, excluding weekends and holidays, after your order confirmation email. We will notify you when your order ships.

Shipping rates
Shipping charges are calculated and displayed at checkout. International shipping is $15 flat rate to countries outside the USA that USPS serves.

International duties and taxes
Import duties and taxes, including VAT, may apply at destination and are the customer’s responsibility. Carbon Moto Gear, LLC. is not responsible for these charges.

Tracking
Your shipping notification includes a tracking number. Please allow 48 hours for tracking updates to become available. If your order has not arrived within 10 days of the shipping confirmation, email owner@carbonmotogear.com with your name and order number.

Returns
Our return policy lasts 30 days from purchase. Items must be unused, in the same condition received, and in their original packaging. A receipt or proof of purchase is required. See our return and refund policy for details.

Questions? Contact owner@carbonmotogear.com.